Reference

How 999ap Handles Your Personal Data

This Privacy Policy explains what information we collect when you use your 999ap account, how we use it, and what rights you hold over it. Access to our platform and the terms of this policy depend on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket payment details handled securelyYour rights explained clearlyContact us to request changesApplies to all Bangladesh-region accounts
999ap How 999ap Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, correct, or remove data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or via our Telegram support channel. We aim to respond to all data-related requests within a reasonable period, and we will confirm receipt of your message when we get it.

Team online

Live Chat

Open your account dashboard and start a chat session. Identify your request as a privacy matter so the agent routes it correctly.

Email Support

Send your privacy request to our support email address. Include your registered mobile number to help us locate your account quickly.

Telegram Channel

Reach us on our official Telegram support handle. Message us with your account details and the data request you want to make.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at every point where your data moves — from account login through to payment processing via bKash, Nagad, or Rocket. Here is how each area of data handling works on this platform.

Account Security Your login is protected by OTP verification sent to your registered mobile number. We do not store your full payment PIN or wallet credentials on our servers.
Cookies and Tracking We use cookies to keep your session active and remember your account preferences across devices. You can manage cookie settings through your browser, though some features may not work without them.
Data Retention We keep your account data for as long as your account is open and for a period after closure as applicable regulations in eligible regions require. You can ask us what we hold at any time.
Requesting Changes You have the right to request access to, correction of, or deletion of personal data we hold, subject to what local law and eligible regions permit. Contact support with your account number to start the process.

Common Questions About This Privacy Policy

The questions below cover what our account holders ask most often about how their data is handled on 999ap. If your question is not here, contact our support team directly.

We collect your name, mobile number, and the payment method details you provide — such as your bKash or Nagad wallet number — along with your device type and login history.

We only share payment data with the processor completing your transaction — bKash, Nagad, or Rocket. We share the minimum needed and do not sell your data to advertisers or third-party marketers.

Contact our support team via live chat or email with your registered mobile number. We will identify what data we hold and share it with you, subject to what local law and eligible regions allow.

Yes, you can request deletion of your personal data. We will action it where local regulations and account-closure requirements in eligible regions permit, and we will confirm the outcome to you directly.

We retain data for a period after account closure as required by applicable rules in eligible regions. If you want to know the specific retention period for your account, ask our support team.

We store only the wallet number used in transactions, not your PIN or full wallet credentials. Transaction logs are kept for account record purposes and are not shared beyond what payment processing requires.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.